Hostely v Reeth

"The property is set in a stunning location for hiking."

"I booked to stay in a pod for a weekend with my 1 year old. At 10pm on our first night, the electrics went off, meaning so did the heating. It was far too cold to stay with no heating, so after spending some time trying to find an emergency contact number, I managed to get through to the out of hours. Just gone 11.30pm and we were moved into an inside dorm as the electrics had been shorted. The heating in the dorm was on full blast and the radiator knob was broke, so it couldn’t be turned down or off. It was so hot that my 1 year old started vomiting. The dorm had 6 single beds so I was not able to share with my son, who because of his age, wasn’t safe to sleep in a single alone. I had to make a bed on the floor for him with a duvet. Pairing the floor with him vomiting because of the heat in the room - neither of us slept a wink. I packed my car at 6.30am, went for a walk and handed the keys back when reception opened around 9am. I asked to speak with a manager regarding a partial refund as we wouldn’t be able to stay the second night - there wasn’t one around, so my details were written and I was to expect a call. Over a week later and I still have heard nothing. I submitted a complaint through booking.com which was passed to customer relations at YHA over a week ago - and again, I’m yet to hear anything. I really wanted to like our stay here and was planning on returning with my eldest. I think I will stay elsewhere."